BYOC Premises Edge pairing overview

You can pair a BYOC Premises – Genesys Hardware Solution Edge to Genesys Cloud using just a USB flash drive or you can use a USB flash drive along with the external LCD monitor. Every Edge that ships from Genesys/Arrow Electronics includes a Setup Quick Reference Guide that visually depicts the pairing process. For more information, see About BYOC Premises.

Note: The pairing ID for BYOC Premises – Genesys Hardware Solution Edge can be found on two labels – one on the bottom of the device and one on the Setup Quick Reference Guide.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.