Dial By Extension action
When you drag a Dial By Extension action into a menu, you can set up functionality that allows the caller to dial and be transferred to a specific extension. This action can be used in menu choices and task sequences. When you use an action in a menu choice, Architect provides additional settings such as DTMF and speech recognition.
|Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the call flow structure.
|Extension Data Name
Type the name of a string variable that holds the extension entered by the caller. If the dial by extension action is not successful, the entered extension is stored in this variable.
Select the amount of time, in seconds, Architect waits for the caller to press a key. If a timeout occurs, Architect re-prompts the caller according to the re-prompt controls.
|Audio to play to re-prompt the caller
|Select the prompt to play if the caller does not enter a digit within the period of time specified by seconds to wait between digits before timing out.
|Number of times to re-prompt the caller
Select the number of chances a caller has to enter a valid extension before disconnecting.