When you drag a Dial By Extension action into a menu, you can set up functionality that allows the caller to dial and be transferred to a specific extension. This action can be used in menu choices and task sequences. When you use an action in a menu choice, Architect provides additional settings such as DTMF and speech recognition.

Note: After you add an extension to a user or group, it can take up to 60 minutes for the extension to be accessible in a Dial By Extension action.

Name Description
Name field Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the call flow structure.
Extension Data Name

Type the name of a string variable that holds the extension entered by the caller. If the dial by extension action is not successful, the entered extension is stored in this variable.

Inter-Digit Timeout

Select the amount of time, in seconds, Architect waits for the caller to press a key. If a timeout occurs, Architect re-prompts the caller according to the re-prompt controls. 

Audio to play to re-prompt the caller Select the prompt to play if the caller does not enter a digit within the period of time specified by seconds to wait between digits before timing out. 
Number of times to re-prompt the caller

Select the number of chances a caller has to enter a valid extension before disconnecting.