Extension pools
Prerequisites
- Telephony > Plug-in > All permission
Add a single extension or a range of extension numbers associated with the organization.
Note: Before you assign an extension number to a user, you must first add the number to an extension pool.
Column | Description |
---|---|
Extension Start | The single extension number, or the first sequential number in a range of extension numbers. |
Extension End | The last sequential number in a range of extension numbers. This field is blank if only one extension number was entered in the Extension Start box. |
- Click Admin.
- Under Telephony, click Extensions.
- Click the Extension Pools tab.
- In the Extension Start field, type the extension number that you want to add to the organization.
- Leave the Extension End field unchanged.
- Click +.
The extension number is now available for assignment to a user.
- Click Admin.
- Under Telephony, click Extensions.
- Click the Extension Pools tab.
- In the Extension Start field, type the first sequential extension number for the range that you want to assign to the organization.
- In the Extension End field, type the last sequential extension number for the range that you want to assign to the organization.
- Click +.
The extension numbers are now available for assignment to users.
- Click Admin.
- Under People and Permissions, click People. The Manage People page displays.
- In the Search field, begin typing the user's first or last name and click Edit Person next to the appropriate match. The user's profile displays.
- In the Person Details tab, click View Edit Mode.
- In Contact Information, click Edit.
- Under Phone, find the phone number that you want to add the extension number to and type it in the ext. field.
Note: Do not add an extension number in a Work Phone entry that contains a previously entered phone number. This action prevents Genesys Cloud from generating a dial plan for the user, and the extension does not appear in the list of extensions on the Assignments page. Add the extension number in an empty Work Phone entry. - Click Save.
If the extension number you want to remove exists within a range, you must delete the entire range of extensions. You cannot delete a single extension from a range unless it was originally entered as a single extension number. Also, you cannot delete an extension pool when an extension within the pool's range is assigned to a user.
- Click Admin.
- Under Telephony, click Extensions.
- Click the Extension Pools tab.
- Find the extension number or range of numbers that you want to remove and at the end of the entry, click X.