Desktop app keyboard shortcuts

You can use the following keyboard shortcuts with the desktop app for Windows or Mac.

Keyboard shortcut	Description
Ctrl+F	Goes to Search field to search Collaborate profile pages.
Ctrl+Shift+F	Opens a find bar to search for keywords in a Collaborate page view.
Ctrl+[	Goes to the previous view in your Collaborate browsing history.
Ctrl+D	Opens the Downloads dialog box in Documents.
F5	Refreshes the Collaborate application.
Ctrl+F5	Reloads the Collaborate application, ignoring the files stored locally in the cache.
M	Mutes audio in a video chat.
V	Stops video in a video chat.
E	Ends a video chat.
F	Enters full screen mode in a video chat.
,	Opens video chat settings.
R	Opens the video chat roster.
S	Lets you share you screen in a video chat.

Keyboard shortcut	Description
Cmd+F	Goes to Search field to search Collaborate profile pages.
Cmd+Shift+F	Opens a find bar to search for keywords in a Collaborate page view.
Cmd+[	Goes to the previous view in your Collaborate browsing history.
Cmd+D	Opens the Downloads dialog box in Documents.
Cmd+R	Refreshes the Collaborate application.
Cmd+0	Reopens the main Genesys Cloud window.
Option+Cmd+R	Reloads the Collaborate application, ignoring the files stored locally in the cache.
M	Mutes audio in a video chat.
V	Stops video in a video chat.
E	Ends a video chat.
F	Enters full screen mode in a video chat.
,	Opens video chat settings.
R	Opens the video chat roster.
S	Lets you share you screen in a video chat.

Note: For more information about chat quick access and its keyboard shortcuts, see Use chat quick access.