Desktop app keyboard shortcuts

You can use the following keyboard shortcuts with the desktop app for Windows or Mac. 

Keyboard shortcut Description 

Ctrl+F

Goes to Search field to search Collaborate profile pages.

Ctrl+Shift+F

Opens a find bar to search for keywords in a Collaborate page view.

Ctrl+[

Goes to the previous view in your Collaborate browsing history.

Ctrl+D

Opens the Downloads dialog box in Documents.

F5

Refreshes the Collaborate application.

Ctrl+F5

Reloads the Collaborate application, ignoring the files stored locally in the cache.

M

Mutes audio in a video chat.

V

Stops video in a video chat.

E

Ends a video chat.

F

Enters full screen mode in a video chat.

,

Opens video chat settings.

R

Opens the video chat roster.

S

Lets you share you screen in a video chat.

Keyboard shortcut Description 

Cmd+F

Goes to Search field to search Collaborate profile pages.

Cmd+Shift+F

Opens a find bar to search for keywords in a Collaborate page view.

Cmd+[

Goes to the previous view in your Collaborate browsing history.

Cmd+D

Opens the Downloads dialog box in Documents.

Cmd+R

Refreshes the Collaborate application.

Cmd+0

Reopens the main Genesys Cloud window.

Option+Cmd+R

Reloads the Collaborate application, ignoring the files stored locally in the cache.

M

Mutes audio in a video chat.

V

Stops video in a video chat.

E

Ends a video chat.

F

Enters full screen mode in a video chat.

,

Opens video chat settings.

R

Opens the video chat roster.

S

Lets you share you screen in a video chat.

Note: For more information about chat quick access and its keyboard shortcuts, see Use chat quick access.