Announced on Removal begins
February 1, 2019 April 1, 2019

To give users greater control over the items that they can access and configure, Genesys Cloud will soon be deprecating some legacy permissions and replacing them with more granular permissionsEffective immediately, Genesys Cloud will no longer make enhancements or improvements to the following deprecated permissions:

Entity Deprecated permission New permission
All General > Admin

Directory > All Permissions

Group General > Person Administration

Directory > User > Add
Directory > User > Delete

User General > User Manager

Directory > User > View
Directory > User > Edit
Directory > User > Send Invite

User General > User Administration

Directory > User > View
Directory > User > Add
Directory > User > Edit
Directory > User > Set Password
Directory > User > Reconcile Email
Directory > User > Send Invite


Am I affected?

As of February 1, 2019, deprecated permissions will no longer be added to the Admin role by default. To facilitate a seamless transition, deprecated permissions will be automatically migrated to new permissions to existing users based on their current permission assignments.

How can I prepare for this deprecation?

When configuring new user roles, administrators must assign the new supported permissions appropriately. No other action is needed.

What if I need help or have questions?

Contact My Support.