Delete a substitution

  • Responses > All > All permission

  1. Click Admin.
  2. Under Contact Center, click Canned Responses.
  3. Click Menu > Digital and Telephony > Interaction Assets > Canned Responses. 
  4. Add or  Edit a canned response.
  5. In the list, next to the substitution you want, click More.
  6. Click Delete.