Create a new audio profile
You can use third-party headsets, headphones, and microphones with Genesys Cloud audio profiles.
Notes:
- For more information about supported headsets, see Configure a Plantronics/Poly headset, Configure a Jabra headset, Configure a Sennheiser/EPOS headset, or Configure a Yealink headset.
- Make sure that you have connected your device before you create or modify an audio profile.
- Due to browser restrictions, some features may not be available in all browsers. For best results, Genesys recommends that you use Chrome or the desktop application.
- Genesys Cloud associates your audio profile with your user and stores the profile in the cloud.
To add a new audio profile and connect your headset, headphones, or microphone to your computer, perform the following steps:
- From the sidebar, click Calls . The Calls panel opens.
- Click Settings . The phone settings window opens.
- Click Expand under Audio Controls.
- Click New Profile.
- In the Profile Name box, type the name for your new profile.
- To select an audio input, next to the microphone icon click the list and select the input device.
- To select an audio output, next to the speaker icon click the list and select the output device.
- To select a different device for notifications, next to the bell icon click the list and select the notification device.
- If you want this device to be your preferred device, select the Default profile check box.
- To save your new profile, click Save.
