Create an action map to offer mobile messaging

To offer mobile messaging on your mobile app, create an action map for it. The action map defines the conditions that trigger the messaging offer.

Review the following considerations:

  • If an active messaging conversation exists, no other messaging action maps trigger.
  • An action map triggers only once during a session. However, another action map could trigger, depending on your frequency capping settings.
  • If an action map triggers in one session and the visitor rejects it, it can trigger again in subsequent sessions if it qualifies.

Select the messaging action

  1. Select the messaging action and then click Next.
  2. If required, add a custom offer text message and click Done.