When you create or edit a contact list filter, you define the conditions and condition groups that the campaign evaluates to determine the subset of contacts to dial.
Condition group
A condition group combines conditions that must all match (And) or only match one (Or) to meet the criteria for dialing the contact.
Create at least one condition group.
(Optional) Create multiple conditions within a condition group. Specify one operator type for the conditions in that group.
Note: You can add a maximum of 10 conditions on a contact list filter.
(Optional) Create multiple condition groups. Specify one operator type for all the condition groups.
Condition
A condition contains a column from the contact list to evaluate against, an operator (a way to evaluate), and a type of value to match. For example, dial all contacts within the contact list with a cell number (contact list column) that Begins With (operator) 317 (value).
Evaluates that a contact column value begins with a given string.
Requires: alphanumeric value.
Example: State Begins with I.
Would match: Illinois, Indiana, etc.
Contains
Evaluates that a contact column contains a given string.
Requires: alphanumeric value.
Example: State Contains s.
Would match: Illinois, Arkansas, etc.
Ends With
Evaluates that a contact column value ends with a given string.
Requires: alphanumeric value
Example: State ends with a.
Would match: Iowa, Indiana, etc.
Is
Evaluates that a contact column value equals with a given string.
Requires: alphanumeric value
Example: State is Indiana.
Would match: Indiana
Is Within Range
Evaluates that a contact column value falls within a given value range.
Requires: alphanumeric minimum, alphanumeric maximum
Minimum must be less than the maximum
The minimum and maximum values can be included or not included
Example: State is between Alabama and California not including California.
Would match: Arkansas, Arizona, Alabama
Would not match: California, Indiana
Is Within Set
Evaluates that a contact column value equals one of the given values.
Requires: list of alphanumeric string values
Example: State is in set Indiana, California
Would match: California, Indiana
Would not match: Illinois, Arizona
Note: When entering values for the Is Within Set text operator, press Enter between each value. An entire list cannot be entered all at once and lists cannot be pasted in the field.
Evaluates that a contact column value is earlier than a given time.
Requires: Period value or ISO 8601 format date value
Example: LastContactTime is earlier than 2 days in the past. (We want to contact customers we haven’t heard from in the last 2 days)
Would match: Any time more than 2 days ago.
Is Later Than
Evaluates that a contact column value is later than a given time.
Requires: Period value or ISO 8601 format date value
Example: PaymentDueDate is later than 2 days in the future. (We want to collect payment from everyone who has something due at least 2 days in the future)
Would match: Any time later than 2 days in the future.
