Ringing issues for alerting interactions

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You encounter the following issues with alerting interactions:

Multiple ringings

You are using Genesys Cloud alongside the client. When interactions alert, you hear ringing from both Genesys Cloud and the client.

  1. Click Menu  > More .
  2. Click Settings.
  3. Click Notifications.

    The Notifications section appears.

  4. Select the Mute ringing for alerting interactions check box. 

    Notifications Settings window

Interactions now only ring in Genesys Cloud.

No ringing

You are currently only using the client. When interactions alert, you hear no ringing from the client. 

    1. Check the audio volume on your computer.
    2. Check the Notifications settings.
      1. Click Menu  > More .
      2. Click Settings.
      3. Click Notifications.

        The Notifications section appears.

      4. Clear the Mute ringing for alerting interactions check box. 

        Notifications Settings window

Interactions now ring in the client.

Ringing too loud while on calls or callbacks

You are connected to a call or callback. The ringing of an alerting call or callback interaction is too loud.

  1. Click Menu  > More .
  2. Click Settings.
  3. Click Notifications.

    The Notifications section appears.

  4. Under Alert Volume While on Call, reduce the volume.

    Notifications Settings window

Alerting interactions now ring more quietly when you are connected to a call or callback interaction.

For more information, see Configure notifications and Settings in the client menu.

For more information about the integrations, see About the Genesys Cloud browser extensionsAbout Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.