Prerequisites
  • Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 Digital, or Genesys Cloud CX 3 Digital license
  • Web Deployments > Configurations > All permission
  • Web Deployments > Deployments > All permission
  • An inbound messaging flow

Before you clone a version, you can preview a version of a Messenger configuration.

  1. Click Admin.
  2. Under Message, click Messenger Configurations.
  3. Navigate to the Messenger configuration you want to clone and click the name in the Configuration Name column.
  4. Click the Versions tab.
  5. Navigate to the version you want to clone.
  6. Click Moreand from the menu that appears, click Clone to draft. A copy of the version replaces the current draft.
  7. Edit the new draft version.
  8. Click Save Draft or Save New Version.
    • Click Save Draft to save the configuration as a draft.
    • Click Save New Version to save the draft as a new version. For example, the initial draft becomes version 1. The next saved version becomes version 2. You must save a version of a Messenger configuration before you can assign it to a Messenger deployment.