Check call history


Both inbound and outbound voice interactions, including calls placed on behalf of a queue, appear in your call history in the Calls panel.  

To see your call history, open the Calls panel.

Click Call History.

All calls appear in your call history. Recent calls briefly show how the call disconnected beneath the number or user name for the call.Call history You disconnectedCall history disconnect reasonVoice interactions show the queue name beneath the number or user name for the call. ACD call in call history

Note: Records in your call history are permanent. You cannot delete entries from your history.