Card View page - Genesys Cloud Resource Center

Card View shows the people in your organization as cards. Each card shows a person in relation to their place in the reporting structure.

To see the card view, to the upper right, click Card View . To navigate the cards, use the arrows on your keyboard or click the cards using your mouse.

Click the image to enlarge.

Browse your reporting structure — Search your organizational hierarchy.
Start a chat — Start a chat right from Card View.
Start a video chat — Start a video chat right from Card View.
Make a call — Make a phone call directly from Card View.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.