Campaign rules view
This view manages campaign rules. Campaign rules affect the execution of campaigns, based on the current number of campaign agents or a campaign’s percentage of completion. Unlike call rules, which apply to calls, campaign rules apply to campaigns or sequences of campaigns.
- Campaign rules evaluate running campaigns to take actions such as starting, stopping, setting priority, or recycling the contact list.
- Rule conditions compare the current number of campaign agents or a campaign’s realtime percentage of completion to predefined thresholds.
- To have effect, a campaign rule must be turned on by setting its Status switch On in the Campaign rules view.
To set up rules that affect the processing of calls instead of campaigns, use call rules instead.