A callback is scheduled when a recall attempt control is reached. From several vantage points in the system, you can view callbacks that were scheduled by attempt controls.


  • Recalls are only available in automatic dialing modes. 
  • There is currently no way to distinguish callbacks that were scheduled by agents from callbacks that were scheduled by recall attempts.

  • Scheduled callbacks will keep a campaign from completing, but not from turning off.

From the Campaign Diagnostics

The current number of Scheduled Interactions is shown on the campaign diagnostics for a running campaign.

From the Campaigns Dashboard

Clicking the Scheduled Interactions link opens the Campaigns Dashboard to its Scheduled Interactions tab. That view lists all scheduled interactions for the campaign.

From the Scheduled Callbacks view

A callback scheduled by a rule of a running power campaign is shown on the Scheduled Callbacks view.