Begin to collaborate

Find and work with the people you need. Read the following articles.

  • Search — Use advanced search to find someone using their profile information.
  • Chat — Start a one-to-one or group chat conversation.
  • Video chat — Start a one-to-one or group video chat. Share your screen with participants.
  • Make a call — Use Genesys Cloud to make a phone call from your desk phone or the Genesys Cloud WebRTC phone.
  • Participate in group chats — Monitor and participate in group chat conversations.
  • Upload files — Begin storing documents, images, faxes, videos, and more, in your personal workspace or group workspaces.
  • Browse your reporting structure — Navigate your organization in hierarchy views.
  • Check your recent activity — See a summary of the notifications you received since the last time you logged in to Collaborate.
  • Add favorites — Add a person or group to your Favorites list.