Automatic time zone mapping examples
When a contact list is configured for automatic time zone mapping, the system evaluates the phone number and zip code column values to determine the compliant dialing time for each contact.
Tip: You can override a default dialing window for automatic time zone mapping on the Outbound Settings screen.
The table below shows how the system behaves when it evaluates a record containing two phone numbers and a zip code.
Zip code | Phone number 1 | Phone number 2 | Compliant dialing time |
---|---|---|---|
Could not map | Could not map | Could not map | 2:00 PM to 8:00 PM Eastern time (default) |
Could not map | Eastern time | Could not map | 2:00 PM to 8:00 PM Eastern time (default) |
Not available | Central time | Eastern time |
9:00 AM to 9:00 PM Eastern time or |
Mountain time | Central time | Eastern time | 10:00 AM to 9:00 PM Eastern time or 9:00 AM to 8:00 PM Central time or 8:00 AM to 7:00 PM Mountain time |
Not available | Could not map | Central time | 8:00 AM to 9:00 PM Central time |
Central time | Could not map | Central time | 8:00 AM to 9:00 PM Central time |
Central time | Central time | Central time | 8:00 AM to 9:00 PM Central time |
Central time | Could not map | Could not map | 2:00 PM to 8:00 PM Eastern time (default) or 1:00 PM to 7:00 PM Central time |
Not available | Central time | Central time | 8:00 AM to 9:00 PM Central time |
- Could not map (zip code) = The system could not map the zip code number column value because it is not a valid US zip code.
- Could not map (phone number) = The system could not map the phone number column value because it is not a valid NANP number.
- Not available = The contact list does not include a zip code column or the zip code column value for the contact is blank.
Notes:
- The system stops dialing one minute before the end of the compliant dialing time to provide a buffer to complete record processing.
- Canadian area codes are fully supported. This includes Newfoundland and its 30 minute offset from UTC. For more information, see Outbound settings.