Prerequisite:
  • Directory > Organization > Admin permission

Include or remove Personally Identifiable Information (PII) in email notifications for voicemail. 

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click the Settings tab.
  4. Under Security & Compliance, enable Voicemail Notifications. 
  5.  Turn the Allow PII in email notifications toggle switch on or off:
    • ON — Includes PII in email notifications for voicemail.
    • OFF — Removes PII in email notifications for voicemail.
  6. (Optional) Enable or disable the Voicemail Transcription settings.
  7. Click Save.
Note: In organizations with HIPAA enabled and this setting OFF, the user receives email notifications that do not include PII information, .wav attachments of voicemail, or voicemail transcriptions.