Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.


  • Routing > Queue > Join permission

If your administrator has given you access in Genesys Cloud, you can see which queues you are a member of. You can also change which queues you are active in, but only if you have the associated permission for the division that the queue is a part of. Queue information syncs across both the client and Genesys Cloud. 

To see a list of your queues, follow these steps:

  1. Click Menu > More .
  2. Click Queue Activation. The Queue Activation window appears. 

The Queue Activation window is divided into two sections: