- Routing > Queue > Join permission
If your administrator has given you access in PureCloud, you can see which queues you are a member of. You can also change which queues you are active in, but only if you have the associated permission for the division that the queue is a part of. Queue information syncs across both the client and PureCloud.
To see a list of your queues, follow these steps:
- Click Menu > More .
- Click Queue Activation. The Queue Activation window appears.
The Queue Activation window is divided into two sections:
- Active Queues lists the queues that you receive interactions from when you go on queue.
- Available Queues lists the queues that you do not receive interactions from when you go on queue.
When your administrator adds or removes you as a member of a queue, your list of Active Queues automatically updates. You can change your queue participation if you have the associated permission for the division that the queue is a part of.