Add Flow Milestone action

Use the Add Flow Milestone action in Architect flows to generate more granular reporting for flow outcomes. Access to flow milestones helps build reporting around the customer journey.

Name Description
Name field Type a distinctive name for the action, or leave the default text: Add Flow Milestone. The label you enter here becomes the action’s name displayed in the call, chat, email, and messaging flow structure.
Flow Outcome

Click the list and choose the flow outcome for this task action. 

Note: If you have not executed an Initialize Flow Outcome for this outcome, the outcome is initialized at this point.

Flow Milestone

Click the list and select the flow milestone for this task action.