Edit a flow milestone - Genesys Cloud Resource Center

Prerequisites

Architect > Flow Milestone > Add, Edit, Search, View permissions

You can edit the name and description of a flow milestone, and you can delete an unused flow milestone.

Note: An organization can include up to 1,000 flow milestones.

Click Admin.
Under Architect, click Flow Milestones.
Click the flow milestone you want to edit.
(Optional) Update the flow milestone name.
(Optional) Update or add the flow milestone description.
Click Save.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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