Add a canned response to a message interaction


The following permissions:

  • Responses > Response > View
  • Responses > Library > View

  1. In a message interaction, click Canned Responses .
  2. Find and select the response you want to use. 
  3. In the message reply, place your cursor where you want to insert the canned response.
  4. Click Insert .
  5. To complete the message, continue to type in the reply field.
  6. To send the reply, click Send.
  7. Complete any required after call work and click Done.