Add a canned response to a message interaction
The following permissions:
- Responses > Response > View
- Responses > Library > View
- In a message interaction, click Canned Responses .
- Find and select the response you want to use.
- In the message reply, place your cursor where you want to insert the canned response.
- Click Insert .
- To complete the message, continue to type in the reply field.
- To send the reply, click Send.
- Complete any required after call work and click Done.