Create an image library for Canned Responses


The following permissions:

  • Responses > Library > All
  • Responseassets > Asset > All

You can add an image to a canned response in either of two ways:

  • From a URL
  • From your computer or network
  • From your assets library

Note: For Canned Responses, Genesys Cloud supports .jpeg, .jpg, .gif, and .png images for email interactions.

To create a library of images you can use in your Canned Responses, follow these steps:

  1.  Click Admin.
  2. Under Contact Center, click Response Assets.
  3. Click Upload.
  4. Find the image you want to use. Genesys Cloud opens the Upload New Asset window and shows a preview of the image.
  5. Optionally, change the name of the image file.
  6. Under the image, click Upload. The image is now available to add to your responses.

Repeat this process as needed.