Accept an email interaction
To accept an email interaction, follow these steps:
- Log in as an agent and go on queue. The Interactions panel opens and incoming email messages appear in the Active Interactions list.
- To read and respond to the message, click Answer.
Note: When you decline or fail to answer an interaction within a certain amount of time, Genesys Cloud places you into Not Responding status. While Not Responding, you do not receive new interactions. Declined or not answered interactions reenter the queue.