Reply to an email message
- From the Active Interactions list, select the email message you want to respond to.
- Click Click to reply.
- (Optional) To include the previous messages of an email thread, click Display previous messages:
- Type a response. If you need to, add inline images or attachments.
For help formatting the text in your response, see Format text in an email message.
- Click Send.
- Complete any required after call work.