Reply to an email message


  1. From the Active Interactions list, select the email message you want to respond to.
  2. Click Click to reply
  3. (Optional) To include the previous messages of an email thread, click Display previous messages:
  4. Type a response. If you need to, add inline images or attachments.
    For help formatting the text in your response, see Format text in an email message.
  5. Click Send.
  6. Complete any required after call work.