Transfer a digital interaction
To transfer an email or message interaction, perform the following steps:
- From the Conversations roster, click the interaction that you want to transfer.
- Above the interaction, click Transfer .
- Begin to type a name, and Genesys Cloud dynamically displays users and queues that match the input.
- From the results list, click the name of the person or queue to which you want to transfer the interaction.Notes:
- If you transfer the interaction to a person, the transfer window remains open until either the recipient accepts the interaction, or you click Cancel. When the recipient accepts the transfer, the interaction leaves your Conversations roster.
- If you transfer the interaction to a queue, the transfer window closes and the interaction immediately leaves your Conversations roster.
- The system removes skill information from transfers.