FAQs: Genesys Tempo™ for iOS


How do I use Genesys Tempo for iOS to create a time-off request with non-sequential dates?

Currently, Genesys Tempo does not support the ability to create time-off requests with non-continuous dates. You can use the web app to create a time-off request with non-continuous dates.

You can use Genesys Tempo to view time-off requests with non-sequential dates.

What notifications do I receive with Genesys Tempo?

Genesys Tempo includes schedule notifications when a schedule is added, changed, or removed. Also, Genesys Tempo provides time-off request notifications for approved or denied requests. Configure notifications in your device’s Settings application on your device.

Does use of Genesys Tempo for iOS impact billing for customers who use by-the-hour pricing?

No, Genesys Tempo users are not treated as logged in when they use the app, and usage of the app does not impact billing. 

Does use of Genesys Tempo for iOS impact the number of simultaneous users for customers using concurrent pricing?

No, Genesys Tempo users are not treated as logged in when they use the app, and app usage does not impact the total number of concurrent users.

How do I view the documentation for Genesys Tempo for iOS?

Tap Settings. Then tap FAQ.

You can also view the FAQs on the Genesys Cloud Resource Center.

If I log into Collaborate for iOS, do I need to log in to Genesys Tempo for iOS separately?

Yes. Genesys Tempo for iOS and Collaborate for iOS have independent logins.

Can I run Genesys Tempo for iOS on an iPad?

At this time, Genesys Tempo is only supported on iPhones. Genesys plans to support iPads in a later release.