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  2. About the beta program
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About the beta program

Get started

Learn about the beta program for Genesys Cloud features.

  • What is a beta?
  • Why does Genesys Cloud run betas?
  • Do all features go through beta?
  • Why would I want to be part of a beta?
  • How should I use the Ideas Portal?

Get involved (or uninvolved)  

Enroll in a beta program, or unenroll if you can no longer participate.

  • How do I learn about betas?
  • How do I sign up for a beta?
  • How does Genesys decide which customers participate in a beta?
  • How do I leave a beta?

Participate in a beta  

Track the status of a beta, provide feedback, and get help.

  • How do I learn about the status of an in-progress beta?
  • What are the expectations of customers who participate in a beta?
  • How does my organization get configured for a beta?
  • How do I provide feedback or ask questions during a beta?
  • What does Genesys Cloud do with my feedback about a beta?
  • If I have issues during a beta, how do I get support?
  • How do I learn about the status of betas in which I am not enrolled?

  • Still have questions?

    Ask the community
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