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  1. Home
  2. About the beta program

About the beta program

Get started

Learn about the beta program for Genesys Cloud features.

  • What is a beta?
  • Why does Genesys Cloud run betas?
  • Do all features go through beta?
  • Why would I want to be part of a beta?
  • How should I use the Ideas Portal?

Get involved (or uninvolved)  

Enroll in a beta program, or unenroll if you can no longer participate.

  • How do I learn about betas?
  • How do I sign up for a beta?
  • How does Genesys decide which customers participate in a beta?
  • How do I leave a beta?

Participate in a beta  

Track the status of a beta, provide feedback, and get help.

  • How do I learn about the status of an in-progress beta?
  • What are the expectations of customers who participate in a beta?
  • How does my organization get configured for a beta?
  • How do I provide feedback or ask questions during a beta?
  • What does Genesys Cloud do with my feedback about a beta?
  • If I have issues during a beta, how do I get support?
  • How do I learn about the status of betas in which I am not enrolled?

  • If you still have questions you can ask the community for help.
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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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