How do I sign up my organization for a beta?

Beta participation is open to all current Genesys customers. If you are interested in participating in a beta, fill out a data collection form during the enrollment period for that beta. Forms are specific to individual feature betas. Find links to the enrollment forms in the Beta HQ or on the Ideas Portal for the particular feature in question. If you have trouble, contact your Customer Success Manager for assistance.

You will be notified if you meet the participation criteria and are included in the beta.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.