SMS messaging overview

Genesys Cloud’s SMS messaging feature allows you to use SMS to interact with your customers.

Genesys Cloud supports both SMS long codes and SMS short codes. SMS long codes are a standard, 10-digit number, while SMS short codes are easy-to-remember, 5 to 6-digit numbers. You typically use SMS long codes to send messages between two parties. You typically use SMS short codes to send messages to a large audience or to make it easy for a large audience to send messages to you.

The purchase and management of SMS long codes is built right into Genesys Cloud. Purchasing SMS short codes requires an external procedure. For more information, see About SMS messaging.

Note: Our MMS on SMS support is limited at this time. For more information, see MMS overview.