Required regulatory documentation for SMS number purchase

The regulations in the following countries require additional information to purchase SMS numbers. Some of these regulations require that you provide copies of official documentation as proof of your business or business address. Some of the regulations don’t require official documentation, but you must supply the information along with your request to purchase SMS numbers. Select your country and examine the information requirements before you attempt to purchase an SMS number.

Once you have assembled the correct documentation for your country, follow the instructions in the Manually purchase SMS numbers article.

Note: On any documents containing an issue date, the date must be within the previous 60 days. On any documents containing a business address, the address must be a street address. A PO Box address is not be acceptable.

Canada

Starting May 15th, 2022, when you purchase a toll-free number in Canada for SMS, you will need to run through a verification process before you can send SMS messages. For more information, see Genesys Cloud support of toll-free messaging verification for the United States and Canada.

Chile

Information required Acceptable forms of documentation
Business name
  • Excerpt from the commercial register

Business address

Address must be in Chile
  • Government-issued ID showing Chile address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

United States

Starting August 31, 2023, when you purchase a 10DLC number for use in the United States for SMS, your numbers require additional verification before you can use it to send messages. For more information and a link to the registration form, see Genesys Cloud support of 10DLC (10-Digit Long Code).

Starting May 15th, 2022, when you purchase a toll-free number in the United States for SMS, you will need to run through a verification process before you can send SMS messages. For more information, see Genesys Cloud support of toll-free messaging verification for the United States and Canada.

 

Australia

Information required Acceptable forms of documentation
Business name
  • Commercial registry or equivalent

Business address

Address may be anywhere in the world
  • Commercial registry or equivalent showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Business ID number
  • Commercial registry or equivalent

Hong Kong

Information required Acceptable forms of documentation
Business name
  • Business Registration Certificate

Business address

Address may be anywhere in the world
  • Correspondence with government departments (no more than 3 months old):
    • Business Registration Certificate
  • Correspondence with banks or financial institutions (no more than 3 months old):
    • Bank statement
    • Credit card account statement
  • Correspondence with public utilities (no more than 3 months old):
    • Electricity bill
    • Water bill
    • Gas bill
  • Correspondence with operators of public telecommunications services:
    • Mobile telecommunications service bill
    • Fixed telephone service bill
    • Internet access service bill
    • Pay TV service bill
Business registration number
  • Business registration

Malaysia

Information required Acceptable forms of documentation
Business name
  • Business registration

Business address

Address must be in Malaysia
  • Business registration showing Malaysian address
Name of authorized representative
  • Government-issued ID with picture
  • Passport
Proof that representative is authorized to act on behalf of the Business
  • Executed Letter of Authorization

Address of authorized representative 

Address must be in Malaysia
  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)
Identity document number of authorized representative 
  • Government-issued ID
  • Passport
Identity document issuing country
  • Government-issued ID
  • Passport

Singapore

Information required Acceptable forms of documentation
Business name
  • Business registration

Business/billing address

Address may be anywhere in the world
  • No documentation required*

Service address (if different)
  • No documentation required*
Business registration number
  • Business registration
Email address
  • No documentation required*

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

Austria

Information required Acceptable forms of documentation
Business name
  • Excerpt from company book or registration

Business address

Address must be in Austria
  • Excerpt from company book or registration showing Austrian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Name of authorized representative
  • Government-issued ID
  • Passport
  • Bank confirmation of identity

Belgium

Information required Acceptable forms of documentation
Business name
  • Excerpt from the commercial register (extrait BCE)

Business address

Address may be anywhere in the world
  • Excerpt from the commercial register (extrait BCE)
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Business registration number
  • Excerpt from the commercial register (extrait BCE)
Belgian VAT number
  • No documentation required*

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

Czech Republic

Information required Acceptable forms of documentation
Business name
  • Excerpt from the Business register

Business address

Address may be anywhere in the world
  • No documentation required*

Business ID number
  • No documentation required*
Name of authorized representative
  • Government-issued ID
  • Passport
Proof that representative is authorized to act on behalf of the business
  • Power of attorney
  • Other documentation showing the individual is a director or country manager for the Business
Address of authorized representative
  • No documentation required*

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

Estonia

Information required Acceptable forms of documentation
Business name
  • Extract from the commercial register

Business address

Address may be anywhere in the world
  • No documentation required*

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

France

Warning: Due to ongoing regulatory change in this market, we may have to remove support for SMS numbers from this country at times. In the event we have to remove SMS number support for this country, we will notify you and advise that you find an alternative country and number to use. You should use these SMS numbers with caution in a production capacity.

Information required Acceptable forms of documentation
Business name
  • Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative

Business address

Address must be in France
  • Excerpt from the commercial register showing French address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Business registration number
  • Excerpt from the commercial register (Extrait K-bis)
Name of authorized representative
  • Government-issued ID
  • Passport
  • Residence permit

Germany

Warning: Due to ongoing regulatory change in this market, we may have to remove support for SMS numbers from this country at times. In the event we have to remove SMS number support for this country, we will notify you and advise that you find an alternative country and number to use. You should use these SMS numbers with caution in a production capacity.

Information required Acceptable forms of documentation
Business name
  • Excerpt from the commercial register (Handelsregisterauszug)

Business address

Address must be in Germany 
  • Excerpt from the commercial register (Handelsregisterauszug) showing matching address
  • Trade license (Gewerbeanmeldung) showing matching address
German VAT Number
  • No documentation required*

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

Hungary

Information required Acceptable forms of documentation

Business name
  • No documentation required*

Business address

Address must be in Hungary
  • Extract from the commercial register or Business registration showing Hungarian address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed

Registered seat
  • No documentation required*

Invoicing address (if different)
  • No documentation required*

Business registration number
  • No documentation required*

Contact information (business email or mailing address)
  • No documentation required*

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

Ireland

Information required Acceptable forms of documentation
Business name
  • Business registry

Business address

Address must be in Ireland.
  • No documentation required*

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

Italy

Information required Acceptable forms of documentation
Business name
  • No documentation required*

Business address
  • Business registry showing address
  • Utility bill
  • Tax notice
  • Rent receipt
  • Title deed
Business registration/VAT number
  • No documentation required*
Name of authorized representative
  • Government-issued ID with picture
  • Passport

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

Lithuania

Information required Acceptable forms of documentation
Business name
  • Business registration

Business address

Address may be anywhere in the world
  • No documentation required*
Business registration number
  • Business registration

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

Poland

Information required Acceptable forms of documentation
Business name
  • Excerpt from a relevant Business register (for example, the National Court Register or Business activity register)

Business address

Address may be anywhere in the world
  • No documentation required*
Business registration number
  • Excerpt from a relevant Business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or Business activity register
Name of authorized representative
  • No documentation required*
Proof that representative is authorized to act on behalf of the company
  • Power of attorney
  • Other official documentation identifying the person as an authorized representative (for example, a commercial registry identifying the individual as a country manager)

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.

Portugal

Information required Acceptable forms of documentation
Business name
  • Excerpt from the commercial register

Business address

Address must be in Portugal
  • Excerpt from the commercial register showing Portuguese address
Business tax number
  • Government-issued ID showing tax number

Spain

Information required Acceptable forms of documentation
Business name
  • Business registration

Business address

Address must be in Spain
  • Business registration 
  • Utility bill
  • Tax notice
  • Rent receipt 
  • Title deed

Fiscal identification number
  • Business registration

Switzerland

Information required Acceptable forms of documentation
Business name
  • Excerpt from the commercial or official Business register

Business address/address of registered office 

Address may be anywhere in the world
  • Excerpt from the commercial or official Business register
Unternehmens-Identifikatio nsnumber (UID) for Swiss entities
  • No documentation required*

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers. 

United Kingdom

As part of a new regulatory requirement in the United Kingdom called Know Your Customer (KYC), organizations must register their business and use case before a Longcode can be used for text messaging. For more information, see Genesys Cloud support of UK Longcodes.

Information required Acceptable forms of documentation
Business name
  • Excerpt from the commercial register

Registration authority
  • Excerpt from the commercial register
Business registration number
  • Excerpt from the commercial register 
Website address
  • No documentation required*

Business address

Address must be in United Kingdom
  • No documentation required* 
Name of authorized representative
  • No documentation required*

Sample message content
  • No documentation required*

*No official documentation required, but you must supply this information along with your request to purchase SMS numbers.