About Professional Services

There are many ways to get started with Genesys Cloud. Professional Services offers help to the self-starters who don’t need much help as well as to organizations requiring dedicated staff and ongoing engagement. 

Terms and conditions

The Professional Services terms and conditions apply to all packages offered directly by Genesys.

Self start

Self start is for those customers who are comfortable getting up and running on their own without any assistance. You get access to the Genesys Cloud Resource Center, online training modules, and web-based enablement events.

Success Services

Genesys Cloud Success Services are available on an annual basis and includes 24×7 emergency phone support, priority support queuing, Enablement Events and Webinars with live Q&A. Higher levels come with a named Services Manager and an assigned support team.

Partner Ecosystem

Use the Genesys Find a Partner app to find a service provider who can help you buy, implement, service, support and add value to the Genesys Cloud Platform.

Foundation Package

The Genesys Cloud Foundation Package is a prescriptive implementation of Genesys Cloud to enable enterprises to ensure a quick deployment and value realization by leveraging best practice use cases for initial inbound voice and recording.

Shared success model

Customers receive the resources to become increasingly self-sufficient with the Genesys Cloud shared success model.


Common questions about Professional Services