About Professional Services

Get up and running while learning along the way


There are many ways to get started with PureCloud. Professional Services offers help to the self-started who don’t need much help as well as to organizations requiring dedicated staff and ongoing engagement. 

Note: The Professional Services terms and conditions apply to all packages offered directly by Genesys.
  • Self start is for those customers who are comfortable getting up and running on their own without any assistance. You get access to the PureCloud Resource Center, online training modules, and web-based enablement events.

  • PureCloud Success Services are available on an annual basis and includes 24×7 emergency phone support, priority support queuing, Enablement Events and Webinars with live Q&A. Higher levels come with a named Services Manager and an assigned support team.

  • The PureCloud Partner Ecosystem. Use the PureCloud Partner Directory to find a service provider who can help you buy, implement, service, support and add value to the PureCloud Platform.

  • PureCloud Foundation Package is a prescriptive implementation of PureCloud to enable enterprises to ensure a quick deployment and value realization by leveraging best practice use cases for initial inbound voice and recording.

How does Professional Services delivery work?

Our Professional Services team takes inspiration from the Agile methodology and delivers in two or three week cycles known as sprints. We work with you to validate your requirements, deliver your organization’s configuration in manageable pieces, and become comfortable with the PureCloud solution before moving forward. By working in smaller increments, we’re able to demonstrate functionality faster, and manage needed changes to your configuration quickly. This process means that we have fewer large changes, and we can get your PureCloud environment up and running faster than ever. For more information about our implementation process, talk with your Professional Services Project Manager during your Implementation Kickoff.

Shared success model

Customers receive the resources to become increasingly self-sufficient with the PureCloud shared success model.

Date Content changed
February 15, 2016 Initial publication
August 18, 2016 Text of this page edited to meet translation standards
October 7, 2016 End of life changes.
January 6, 2017

Added QuickStart and Premier Success Services descriptions. Links to legacy pages:

March 5, 2018

Various changes made for Sam Brooks

March 16, 2018

Added “How does Professional Services delivery work?” for Chrissy Linzy

June 15, 2018

Added shared success model information.