Set up a Client Application integration
- Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 Digital, or Genesys Cloud CX 3 Digital license
- License(s) for the application that you want to integrate. Contact your Genesys Cloud sales representative for details.
- A minimum subscription level of Genesys Cloud CX 1 is required.
- Integrations > Integration > All permission (included in the Master Admin role)
To configure the integration, perform the following steps:
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- Click Admin.
- Under Integrations, click Integrations.
- Click Add Integration. Note: If you have not configured integrations for your organization, the Add New Integration option appears instead.
- The available applications appear as tiles. You can also use the Search box to type the name of the application. Click the image to enlarge.
- To install the application, select the application and click Install.
- The Integration page of the selection application displays. The Details tab is selected by default. Each application displays different options and fields. For more information, see Create a new application.
- Click the Configuration tab and update the fields accordingly.
- Click the Support tab to view the links for additional support.
- Once you are done with the changes, click Save.
- Navigate back to the Details tab. On the upper right corner of the Details tab, click the Inactive toggle.
- The Change Status dialog box appears. Click Yes to make the application Active (usable by persons who have permission to access it.)
- To uninstall the integration, on the lower right corner of the Details tab, click the Uninstall Integration link.
- To view the details of the application, select the application and click Details.