Set up a Custom Client Application integration

  • License(s) for the application that you want to integrate. Contact your PureCloud sales representative for details. 
  • A minimum subscription level of PureCloud 2 is required.
  • Integrations > Integration > All permission (included in the Master Admin role)

Note: After you purchase the appropriate licenses for the application, your PureCloud sales representative will ensure that your organization is ready to run it.

Configure the integration by completing the following steps:

  1. Click Admin.
  2. Under Integrations, click Integrations.
  3. Click Add Integration. Cards describing available apps appear. 
    Note: If you have not configured integrations for your organization, the Add New Integration option appears instead.
  4. If necessary, locate the app you want by typing all or part of its name in the search box.
  5. On the tile describing the application, click Install.
  6. (Optional) Use the Name box to give the app a different name.
  7. Under Permissions, do one of the following:
    • Click one of the roles that appears.
    • Click Other to see more roles
    • Click Add new role.
      Note: A user must have one of these roles in order to use the app. For more information about roles and permissions, see About Roles and Permissions and Assign roles, licenses, and add-ons. If you add a new role, it is available for use with all PureCloud users.
  8. Click the Configuration tab. Your application may have different configuration options than the example shown.
  9. In the Application URL box, type the URL of the web application.
    Note: Be sure to specify the full URL, including the https: at the beginning of the URL.
  10. In the Application Type list, select how you want the application to appear inside PureCloud.
    • To display the application inside the main PureCloud page, select standalone. Users access the application by clicking the corresponding option on the menu that you select in step 9.

      A standalone application is displayed in the main PureCloud window using a full-frame layout. To see the application, users click its name on either the Apps, Directory, or Performance menus.

    • To display the application inside the sidebar, select widget. Users access the application by clicking the apps icon on the sidebar.

      A sidebar widget appears in the left PureCloud panel. To see the application, users click the Apps icon on the PureCloud sidebar menu and then click the tab for the app they want.

  11. From the Application Category list, select the category that specifies the general purpose of this application. The available categories are:
    • Directory: If you select Directory, a menu option for the application appears under the Directory menu.
    • ContactCenterInsights: If you select ContactCenterInsights, a menu option for the application appears under the Performance menu.
    • To have the application appear under a new Apps menu, make no selection. 
  12. If your app prompts for Iframe Sandbox options, type a comma-separated list of limited HTML5 iframe sandbox options to control application permissions. Available options are:
    • allow-forms
    • allow-modals
    • allow-popups
    • allow-presentation
    • allow-same-origin
    • allow-scripts
      For more information about these options, see Mozilla Developer Network.
  13. Custom Client Applications are visible only to members of an official group. Click Select Groups, and search for the official groups that see the application.
    • In order for a group to be official, an administrator must create it and designate it as an official group.
    • You cannot configure a custom client application integration to work with a distribution group. 
    • Only users of the selected group see the application in PureCloud. 
  14. Click Save.
  15. Click the Details tab.
  16. Click the Inactive switch to make the application Active (usable by persons who have permission to access it.

  17. Click Yes to confirm that you want to active the app.