Deactivate an application integration

To turn off the integration temporarily, deactivate it. 

Note: To remove a client application permanently, delete it.

  • License(s) for the application that you want to integrate. Contact your Genesys Cloud sales representative for details. 
  • A minimum subscription level of Genesys Cloud CX 1 is required.
  • Integrations > Integration > All permission (included in the Master Admin role)

  1. Click Admin.
  2. Under Integrations, click Integrations.
  3. Click Menu > IT and Integrations > Integrations.

  4. Click to display the Actions menu for the integration. Then select Deactivate Integration.

  5. Click Yes.
  • This field is for validation purposes and should be left unchanged.
  • If you still have questions you can ask the community for help.