About APIs - Genesys Cloud Resource Center

With the Genesys Cloud Platform API, you can control all aspects of your Genesys Cloud environment.

General

Get an overview of available Genesys Cloud APIs and their capabilities.

API on-demand fair use policy

Learn about the API on-demand fair use policy pricing.

API on-demand fair use policy

API usage

Keep track of your API requests.

Integrations

Learn how to use our SDK in the managed package to call the Genesys Cloud Platform API in Salesforce.

Use the SDK to call the Genesys Cloud Platform API

Contact

Solution

Company

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.