Every endpoint in the Genesys Cloud Public API requires a scope, which can be read-only or read-write. Refer to API documentation in the Genesys Cloud Developer Center to find out which permissions and scopes a particular endpoint requires.

  1. Navigate to the Genesys Cloud Developer Center.
  2. Under Resources, click APIs.

  3. Under APIs, click Platform API.

  4. Click API Resources. The API Resources page appears.

  5. Under Resources, click a resource category link.

  6. Click the name of an endpoint.

    The view expands to display required permissions, scopes, input parameters, responses returned, and other information about the endpoint.

    To make the API call, the user of a third party app must have the required permissions, and the app must be authorized with required OAuth scopes (either read-write or read-only).