Genesys Cloud - October 16, 2015

Communicate

Inbound OneNumber Fax
- Provides inbound fax detection using the configured work number for the user.
- Allows the user to receive faxes directly to their Genesys Cloud inbox.
- Permission based feature so it can be turned off or on by role.

Public sharing
- Ability to share documents with external parties via a simple link.
Ability to configure security profiles for document access.

Web Services Data Dip Connector
- Now available in the Asia Pacific region and European Union. For more information, refer to the Release notes for the Web Services Data Dip Connector article.
Salesforce Data Dip Connector
- Now available in the Asia Pacific region and European Union. For more information, refer to the Release notes for the Salesforce Data Dip Connector article.
Zendesk Screen Pop Connector
- Added configuration for the Zendesk Open Ticket By ANI action to pop a new ticket never, always, or only when an existing ticket is not found.
- Added the ability to add custom data to new tickets popped by the Zendesk Open Ticket By ANI action by setting a custom field in Zendesk.
- For more information, refer to the Release notes for the Zendesk Screen Pop Connector article.