fax

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May 13, 2020

Contact center

• New columns in agent views
• New filters in agent views
• Fax enhancements

Deprecations

• TLS 1.1 protocol deprecation

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August 17, 2016

Platform

• Genesys Cloud Partner Directory

Communicate

• Faxing from Documents

Contact center

• New Queues Activity views

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July 13, 2016

Communicate

• Outbound user faxing

Contact center

• Auto answer feature and persistence connection option

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November 20, 2015

Communicate

• Ability to download user recordings
• Locate previously sent faxes by phone number

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October 16, 2015

Communicate

• Inbound OneNumber Fax

Collaborate

• Ability to share documents with external parties via a simple link
• Ability to configure security profiles for document access

Integrations

• Web Services Data Dip Connector is now available in the Asia Pacific region and European Union
• Salesforce Data Dip Connector is now available in the Asia Pacific region and European Union
• Updates to the Zendesk Screen Pop Connector

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