Prerequisites

The following permissions:

  • Voicemail > Voicemail > Receive (to receive voicemails)
  • Greetings > Greeting > Add (to add a voicemail greeting)
  • Greetings > Greeting > Delete (to delete a voicemail greeting)
  • Greetings > Greeting > Edit (to edit a voicemail greeting)

Use your phone to record and set up a custom voicemail greeting.

  1. Press 86 or press the Messages or Voicemail button on your selected phone to go to your voicemail inbox.
    Note: To reach your voicemail from a selected remote phone in Genesys Cloud, from the Dialpad, enter 86. and then click Call .
  2. If you are not logged on to Genesys Cloud, enter your extension and voicemail PIN.
  3. Say “Options” or press 3.

    Note: If you have new voicemail messages, Genesys Cloud automatically prompts you to review them. To go to Options when you have new voicemail messages, press 3 when the attendant starts to review the first new message.

  4. Say “Greetings” or press 2.
  5. Say “Record greeting” or press 2.
  6. Record your greeting.
  7. Press # when you have finished recording your greeting.

    Note: The maximum recording length for voicemail greetings and name prompts is 60 seconds.

  8. To complete your voicemail greeting recording, choose one of the following options:
    • To save your recording, say “Save prompt” or press 1.
    • To listen to your recording, say “Review” or press 2.
    • To record again, say “Rerecord” or press 3.
    • To leave the menu without saving your recording, say “Cancel” or press 4.