Agent configuration settings

Agents can use the links below to access resources and tasks related to configuration settings and interactions with customers.

Category	Resource information
Get started	Learn how to log in and set your password. Select a phone to accept calls and voice interactions. Log in and set a password Select a phone
Learn the basics	Learn about your personal settings, profiles, and how to conduct searches. User settings Complete your profile About search Begin collaborating
Gauge your performance	Use the My Performance views to gauge your historical performance in comparison to your team’s performance, view time management status metrics, and view evaluated interactions.
Interact	Interact with customers using calls and web chat, enter after contact work information, learn how to disposition interactions with wrap-up codes, and request assistance with interactions.
Learn about integrations	See About the Genesys Cloud embedded clients to help familiarize yourself with the Genesys Cloud for Salesforce, Genesys Cloud for Zendesk, Genesys Cloud for Chrome, and Genesys Cloud for Firefox integrations.
Understand queues	See the following articles to learn how to navigate and select queues: Choose queues to work On Queue and Off Queue
About agent interactions	Learn how to go on queue, navigate and work with voice, callback, voicemail, chat, email, and message interactions, and more.
Web chat	See Work with chat interactions to learn about answering and managing chats with customers.