Work with list pickers in bot conversations

When you choose to use a list picker in an Ask for Slot action and select a slot, Architect populates a section and lists the items configured in the selected slot. You can add more sections and further customize each section with a unique list of items. The customization options include:

  • Order of display of sections
  • Order of items in each section
  • Item image, title, and subtitle
  • Toggle between single-selection and multi-selection modes
Note: For more information about supported channel capabilities, bot support for media types, and knowledge support for touchpoints, see Channel, bot, and touchpoint capabilities feature comparison.

Bot and channel support

Currently supported bots:

  • Genesys Digital Bot Flows

Currently supported channels:

  • Genesys Web Messenger
  • Apple Messages for Business
  • Open Messaging
    Note: Before you can use this feature in Open Messaging, you must first create a configuration profile and select the appropriate list picker message type. Then, assign it to your open messaging integration. For more information, see Create and assign a configuration profile.

Considerations for list picker implementation

User device capability

Before you add the Ask for Slot action (with list picker presentation), identify whether the user’s device can handle list pickers. To confirm the device capability, you can use the expression,(FindString(Flow.deviceCapabilities,"LIST") > 0, for example, in a Decision or Switch action before the Ask for Slot action.

Limitations

When you design and implement a list picker in your bot replies, consider these limitations:

  • When including images, ensure that the total payload size of the list picker stays under 5 MB, and each individual image does not exceed 200 KB in size. Also, ensure that your images have unique names when using multiple images.