Genesys Cloud announcements

Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details. 

DetailsAnnounced on
(YYYY-MM-DD)		 Planned effective date
(YYYY-MM-DD)
DetailsAnnounced on
(YYYY-MM-DD)		 Planned effective date
(YYYY-MM-DD)
Genesys Cloud improves evaluation submission navigation 2025-03-31 -
Support for timeslot selection in Messenger 2025-03-31 -
New context-aware help panel in Architect 2025-03-24 -
Division support for External Contacts CSV bulk import 2025-03-17 -
Upcoming enhancements to Genesys Cloud Agent Scripting 2025-03-10 -
Improved voice campaign diagnostics with actionable insights 2025-03-03 -
New interaction window for embedded clients 2025-02-24 -
Event card editing and visualization in Journey Canvas 2025-02-24 -
Segment assignment for external contacts 2025-02-17 -
Improved event list organization for enhanced journey building 2025-02-17 -
Improved screen recording playback with choice of audio synchronization 2025-02-17 -
OAuth client secret no longer visible after creation 2025-02-10 -
Enhancing data sovereignty with New Relic EU data center adoption 2025-01-27 -
Upcoming changes to AI Experience tokens and speech and text analytics  2025-01-20
Enhanced control for external contacts and organizations by division 2025-01-06 -
White label branding for PDF exports 2024-12-23 -
SSO integration capacity in Genesys Cloud 2024-11-19 -
New Multi-Factor Authentication (MFA) device options 2024-09-16 -
Enhanced messenger configuration for GC admins 2024-07-29 -
Division-specific role assignments 2024-05-13 -
Refreshed email UI from the Admin menu 2024-02-21 -
UI updates for the people configuration and settings pages 2024-01-10 -
Showing 1 to 22 of 22 entries

DetailsAnnounced on
(YYYY-MM-DD)		 Effective date
(YYYY-MM-DD)
DetailsAnnounced on
(YYYY-MM-DD)		 Effective date
(YYYY-MM-DD)
Gamification contests coming to Genesys Cloud 2025-03-17 2025-03-31
Genesys Cloud to support Outbound WhatsApp Campaigns 2025-03-17 2025-03-31
Improved auto-answer configuration and toast message control 2025-03-10 2025-03-17
Expanded file support and UI enhancements for SMS and MMS 2025-03-10 2025-03-24
Introducing Genesys Cloud social 2025-03-03 2025-03-17
Work automation list view with OR operator for flexible searches 2025-02-24 2025-03-17
Improved icon visibility for key communication channels 2025-02-17 2025-03-03
Agent Timeline view 2025-02-17 2025-03-31
External contact names visible in call history and voicemails 2025-02-03 2025-02-17
Improved agent name display for third-party integrations 2025-01-27 2025-02-17
Improved Wrap-up Panel UI 2025-01-27 2025-03-24
Improved work automation UI for better admin and builder experience 2025-01-20 2025-02-03
Enhanced historical data import: support for multiple files 2025-01-20 2025-02-03
On-demand translation of interaction transcripts 2024-12-09 2025-03-24
New reporting and filtering options in Genesys Cloud for enhanced team performance insights 2024-11-11 2025-01-20
External Contacts profile panel 2024-11-11 2025-01-27
Improved accessibility features coming to Genesys Cloud 2024-11-06 2024-11-11
Custom attributes filtering and improved panel layout 2024-11-04 2024-11-18
Admin interface: Task Management renamed to Work Automation 2024-11-04 2025-03-03
Automatic sync of approved time off requests to published schedules 2024-10-28 2025-01-27
Introducing enhanced access control with attribute-based policies 2024-10-21 2025-03-31
Enhanced Genesys Cloud notes panel UI 2024-10-14 2025-03-24
Flow size insights in Genesys Cloud architect 2024-10-14 2024-12-09
Login banner to ensure compliance with regulatory standards 2024-09-23 2025-01-27
Improved card management in Architect builders with drag-and-drop functionality 2024-09-16 2024-10-28
Showing 1 to 25 of 75 entries