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  1. Home
  2. Announcements
  3. User interface and user experience announcements

Genesys Cloud announcements

Genesys Cloud FedRAMP region announcements

Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details. 

Details Announced on
(YYYY-MM-DD)		 Planned effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)		 Planned effective date
(YYYY-MM-DD)
SSO integration capacity in Genesys Cloud 2024-11-19 -
New reporting and filtering options in Genesys Cloud for enhanced team performance insights 2024-11-11 -
External Contacts profile panel 2024-11-11 -
Custom attributes filtering and improved panel layout 2024-11-04 -
Admin interface: Task Management renamed to Work Automation 2024-11-04 -
Automatic sync of approved time off requests to published schedules 2024-10-28 -
Introducing enhanced access control with attribute-based policies 2024-10-21 -
Enhanced Genesys Cloud notes panel UI 2024-10-14 -
Flow size insights in Genesys Cloud architect 2024-10-14 -
Login banner to ensure compliance with regulatory standards 2024-09-23 -
New Multi-Factor Authentication (MFA) device options 2024-09-16 -
Enhanced external contact management via bulk .csv import 2024-08-19 -
Enhanced Genesys Cloud content search view 2024-08-12 -
Collaborate chat web directory UI decomposition 2024-08-12 -
Enhanced messenger configuration for GC admins 2024-07-29 -
Canned responses agent panel 2024-05-20 -
Division-specific role assignments 2024-05-13 -
Refreshed email UI from the Admin menu 2024-02-21 -
UI updates for the people configuration and settings pages 2024-01-10 -

Past User interface and user experience announcements

Details Announced on
(YYYY-MM-DD)		 Effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)		 Effective date
(YYYY-MM-DD)
Improved accessibility features coming to Genesys Cloud 2024-11-06 2024-11-11
Improved card management in Architect builders with drag-and-drop functionality 2024-09-16 2024-10-28
Collapsible prerequisites section in upcoming Genesys Cloud release 2024-08-19 2024-09-02
Enhanced queue activation panel with search and pagination 2024-08-12 2024-09-09
UI enhancements in Genesys Cloud’s WFM admin modules 2024-08-05 2024-10-07
Enhanced agent and supervisor activity overview UI 2024-08-05 2024-10-07
Introducing funnel analysis – enhancing customer journey insights 2024-08-05 2024-09-02
Work Automation UI improvements 2024-07-29 2024-09-02
Genesys Cloud screen recording playback UI refresh 2024-07-22 2024-09-02
Identifier claim reporting and visualization 2024-07-15 2024-10-14
Increased agent utilization capacity 2024-06-08 2024-07-10
Navigate to the interaction details view from the customer journey tab 2024-07-08 2024-09-16
Time-off limits screen updates 2024-07-01 2024-07-08
Introducing new digital-focused views in Genesys Cloud 2024-06-19 2024-07-22
Enhancements to Genesys Cloud voice number management interface 2024-06-24 2024-09-16
Default column view changes 2024-06-17 2024-09-16
Advanced filtering and column improvements for the Work Automation list view 2024-06-10 2024-09-16
Agent status view with secondary status indicators 2024-05-13 2024-07-29
Subscription / billing aggregation figures 2024-05-02 2024-05-20
Export service notifications 2024-04-29 2024-06-03
Dictionary management 2024-04-22 2024-06-17
Admin user interface enhancements 2024-04-15 2024-06-03
Enhanced outcome threshold solution 2024-04-15 2024-05-13
Introducing Journey Analyzer for Genesys Cloud Journey Management 2024-03-18 2024-09-02
Workspace column selector refresh 2024-03-18 2024-05-06
Queue Segmentation for Canned Responses 2024-03-04 2024-05-27
Enhanced configuration and migration process for AudioHook Monitor 2024-02-28 2024-06-03
Time zone management in Genesys Cloud workspaces 2024-02-28 2024-04-15
Export panel UI improvements 2024-02-28 2024-05-20
Canned responses Admin UI refresh 2024-02-28 2024-05-06
Staffing groups for enhanced time-off management 2024-02-21 2024-03-11
Agent messaging UI improvements 2024-02-21 2024-11-11
Collapsible cards in Architect actions 2024-02-21 2024-07-01
Agent dashboard email component update 2024-02-14 2024-04-22
Enabling agents to create conferences 2024-02-07 2024-02-28
Dashboard UI updates 2024-02-07 2024-09-23
Utilization labels 2024-02-07 2024-03-11
Digital channels participant information update 2024-01-17 2024-02-21
Improved blind transfers for agent-to-agent digital interactions 2023-12-11 2024-01-10
Analytics workspace tabs update 2023-11-15 2023-12-20
Callback analytics improvements 2023-11-15 2024-02-27
Agent UI multiple contextual panels 2023-11-15 2024-10-28
Updated Workforce Management navigation menu 2023-11-08 2024-01-17
Updated journey tracking capabilities 2023-11-08 2023-12-13
Updated UI representation for the Attach New Addresses’ Option in Message Routing option 2023-10-12 2024-02-07
Removed the chart at the top of the Subscription or Billing & Usage UI 2023-09-13 2023-09-27
Agent UI and workflow improvements 2023-02-09 2023-10-18
Updated Genesys Cloud screen iconography 2023-06-23 2023-07-08

Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details. 

Details Announced on
(YYYY-MM-DD)		 Planned effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)		 Planned effective date
(YYYY-MM-DD)
SSO integration capacity in Genesys Cloud 2024-11-19 -
New reporting and filtering options in Genesys Cloud for enhanced team performance insights 2024-11-11 -
External Contacts profile panel 2024-11-11 -
Custom attributes filtering and improved panel layout 2024-11-04 -
Admin interface: Task Management renamed to Work Automation 2024-11-04 -
Automatic sync of approved time off requests to published schedules 2024-10-28 -
Introducing enhanced access control with attribute-based policies 2024-10-21 -
Enhanced Genesys Cloud notes panel UI 2024-10-14 -
Flow size insights in Genesys Cloud architect 2024-10-14 -
Login banner to ensure compliance with regulatory standards 2024-09-23 -
New Multi-Factor Authentication (MFA) device options 2024-09-16 -
Enhanced external contact management via bulk .csv import 2024-08-19 -
Enhanced Genesys Cloud content search view 2024-08-12 -
Collaborate chat web directory UI decomposition 2024-08-12 -
Introducing funnel analysis – enhancing customer journey insights 2024-08-05 2024-09-02
Enhanced messenger configuration for GC admins 2024-07-29 -
Enhancements to Genesys Cloud voice number management interface 2024-06-24 2024-09-16
Canned responses agent panel 2024-05-20 -
Division-specific role assignments 2024-05-13 -
Enhanced outcome threshold solution 2024-04-15 2024-05-13
Export panel UI improvements 2024-02-28 2024-05-20
Staffing groups for enhanced time-off management 2024-02-21 2024-03-11
Refreshed email UI from the Admin menu 2024-02-21 -
UI updates for the people configuration and settings pages 2024-01-10 -

Past User interface and user experience announcements

Details Announced on
(YYYY-MM-DD)		 Effective date
(YYYY-MM-DD)
Details Announced on
(YYYY-MM-DD)		 Effective date
(YYYY-MM-DD)
Improved accessibility features coming to Genesys Cloud 2024-11-06 2024-11-11
Improved card management in Architect builders with drag-and-drop functionality 2024-09-16 2024-10-28
Collapsible prerequisites section in upcoming Genesys Cloud release 2024-08-19 2024-09-02
Enhanced queue activation panel with search and pagination 2024-08-12 2024-09-09
UI enhancements in Genesys Cloud’s WFM admin modules 2024-08-05 2024-10-07
Enhanced agent and supervisor activity overview UI 2024-08-05 2024-10-07
Work Automation UI improvements 2024-07-29 2024-09-02
Genesys Cloud screen recording playback UI refresh 2024-07-22 2024-09-02
Identifier claim reporting and visualization 2024-07-15 2024-10-14
Navigate to the interaction details view from the customer journey tab 2024-07-08 2024-09-16
Time-off limits screen updates 2024-07-01 2024-07-08
Introducing new digital-focused views in Genesys Cloud 2024-06-19 2024-07-22
Default column view changes 2024-06-17 2024-09-16
Advanced filtering and column improvements for the Work Automation list view 2024-06-10 2024-09-16
Agent status view with secondary status indicators 2024-05-13 2024-07-29
Export service notifications 2024-04-29 2024-06-03
Dictionary management 2024-04-22 2024-06-17
Admin user interface enhancements 2024-04-15 2024-06-03
Introducing Journey Analyzer for Genesys Cloud Journey Management 2024-03-18 2024-09-02
Workspace column selector refresh 2024-03-18 2024-05-06
Queue Segmentation for Canned Responses 2024-03-04 2024-05-27
Enhanced configuration and migration process for AudioHook Monitor 2024-02-28 2024-06-03
Time zone management in Genesys Cloud workspaces 2024-02-28 2024-04-15
Canned responses Admin UI refresh 2024-02-28 2024-05-06
Agent messaging UI improvements 2024-02-21 2024-11-11
Collapsible cards in Architect actions 2024-02-21 2024-07-01
Agent dashboard email component update 2024-02-14 2024-04-22
Enabling agents to create conferences 2024-02-07 2024-02-28
Dashboard UI updates 2024-02-07 2024-09-23
Utilization labels 2024-02-07 2024-03-11
Digital channels participant information update 2024-01-17 2024-02-21
Improved blind transfers for agent-to-agent digital interactions 2023-12-11 2024-01-10
Analytics workspace tabs update 2023-11-15 2023-12-20
Callback analytics improvements 2023-11-15 2024-02-27
Agent UI multiple contextual panels 2023-11-15 2024-10-28
Updated Workforce Management navigation menu 2023-11-08 2024-01-17
Updated journey tracking capabilities 2023-11-08 2023-12-13
Updated UI representation for the Attach New Addresses’ Option in Message Routing option 2023-10-12 2024-02-07
Agent UI and workflow improvements 2023-02-09 2023-10-18

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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