Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, Release Notes will communicate full details.
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Dictionary management | 2024-04-22 |
TBD |
| Admin user interface enhancements | 2024-04-15 |
TBD |
| Enhanced outcome threshold solution | 2024-04-15 |
TBD |
| Introducing Journey Analyzer for Genesys Cloud Journey Management | 2024-03-18 |
TBD |
| Workspace column selector refresh | 2024-03-18 |
TBD |
| Queue Segmentation for Canned Responses | 2024-03-04 |
TBD |
| Enhanced configuration and migration process for AudioHook Monitor | 2024-02-28 |
TBD |
| Export panel UI improvements | 2024-02-28 |
TBD |
| Canned responses Admin UI refresh | 2024-02-28 |
TBD |
| Agent messaging UI | 2024-02-21 |
TBD |
| Collapsible cards in Architect actions | 2024-02-21 |
TBD |
| Email Admin UI refresh | 2024-02-21 |
TBD |
| Dashboard UI updates | 2024-02-07 |
TBD |
| UI updates for the people configuration and settings pages |
2024-01-10 |
TBD |
| 2023-11-15 |
TBD |
|
|
UI representation for the Attach New Addresses’ Option in Message Routing option |
2023-10-12 | TBD |
| 2023-09-13 | TBD |
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Agent dashboard email component update | 2024-02-14 |
2024-04-22 |
| Time zone management in Genesys Cloud workspaces | 2024-02-28 |
2024-04-08 |
| Utilization labels | 2024-02-07 |
2024-03-11 |
| Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 |
2024-03-11 |
| Introducing staffing groups for enhanced time off management | 2024-02-21 |
2024-03-11 |
| Enabling agents to create conferences | 2024-02-07 |
2024-02-28 |
| Migration procedures and media tier updates |
2024-01-24 |
2024-02-28 |
| 2023-11-15 |
2024-02-07 |
|
| Journey tracking capabilities | 2023-11-08 | 2023-12-13 |
| Digital channels participant information update | 2024-01-17 |
2024-02-21 |
| 2023-11-08 |
2024-01-17 |
|
| Improved blind transfers for agent-to-agent digital interactions | 2023-12-11 |
2024-01-10 |
| 2023-11-15 |
2023-12-20 |
|
| Genesys Cloud screen iconography | 2023-06-23 | 2023-07-08 |
| 2023-02-09 | 2023-10-18 |
