Browse by categories in the knowledge portal - Genesys Cloud Resource Center

If the knowledge base contains existing categories, customers can click them to browse the knowledge portal. If a customer clicks one of the available categories, the knowledge portal displays the list of attributed articles.

To add categories, see Step 2 in Knowledge workbench quick start guide.
To select which categories you want to display, see Step 1 in Knowledge portal quick start guide.

Show me an example

Click the image to enlarge.

Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Scroll to top