Best practices for topic creation

To create topics for your business, best practice recommends that you follow these steps:

1. Create a default program if it does not already exist. For more information, see Speech and text analytics settings.
2. Define the topic and determine its scope by establishing the type of linguistic events you hope to find using this topic.
3. Name the topic using naming conventions that are easy for end users to understand (for example, customer dissatisfaction, agent rapport building, and so on).
4. Populate the topic with phrases.
   
   1. Consider possible phrases.
   2. Collect phrases from existing interactions.
   3. Search for the words in the phrases you are considering, to better understand the context in which they appear.
   4. Create additional variations of the phrases you already created.
      For more information, see Work with a phrase and Work with a topic.
5. Add the topic to the desired program. For more information, see Work with a program.