Manage a call route

The following permissions:

  • Architect > Flow > View 
  • Routing > Call Route > Add, Edit, View, Delete
  • Routing > Emergency Group > Edit, View
  • Routing > Schedule Group > View 

Manage call route configurations from the Call Routing page. 

Note: You can add an unlimited number of addresses to a call route. However, adding more addresses can affect the amount of time it takes for the Edge to process them.

You can change a call route’s name, designated dialed address or telephone number, selected schedule group, or call flow associated with the number. 

  • Architect > User > Admin, Architect > User > Editor, or Architect > User > Read-only permission
  1. Click Admin.
  2. Under Routing, click Call Routing.
  3. Click Menu > Orchestration > Routing > Call Routing.
  4. In the Name column, click the call routing entry you want to edit. The entry’s configuration page opens.
  5. Make your changes and click Save.

Note: A message appears, indicating that your entry was saved. Your entry may take a few minutes to be updated in the search results.

Delete one or more routing configuration entries on the Call Routing tab.

  • Architect > User > Admin, Architect > User > Editor, or Architect > User > Read-only permission
  1. Click Admin.
  2. Under Routing, click Call Routing.
  3. Click Menu > Orchestration > Routing > Call Routing.
  4. Select the check box next to the entry or entries that you want to delete and click . A message appears, asking you to confirm your deletion request.
  5. Click OK.
Note: A message appears, indicating that your entry was deleted. Your entry may take a few minutes to be excluded from the search results.