Manage an emergency group

Prerequisites 
  • Routing > Emergency Group > Add, Edit, View, Delete permissions
 

You can change an emergency group’s name, search to filter results, and delete obsolete emergency groups. 

  1. Click Admin.
  2. Under Routing, click Emergencies. The Emergencies page opens.
  3. Click the emergency group you want to change.
  4. Update the emergency group name.
  5. Click Save.

  • To narrow the list of results, in the Find Emergency Group box begin typing a few letters of the wanted group. Genesys Cloud returns a list based on your entry.

  1. Click Admin.
  2. Under Routing, click Emergencies. The Emergencies page opens.
  3. Select the emergency group or groups you want to delete.
  4. Click .