Manage a call route


Prerequisites

The following permissions:

  • Architect > Flow > Add
  • Architect > Flow > Edit
  • Architect > FlowView
  • Telephony > Plugin > All 

Manage call route configurations from the Call Routing page. 

Note: You can add an unlimited number of addresses to a call route. However, adding more addresses can affect the amount of time it takes for the Edge to process them.


You can change a call route’s name, designated dialed address or telephone number, selected schedule group, or call flow associated with the number. 

Prerequisites
  • Architect > User > Admin, Architect > User > Editor, or Architect > User > Read-only permission
  1. Click Admin.
  2. Under Routing, click Call Routing.
  3. In the Name column, click the call routing entry you want to edit. The entry’s configuration page opens.
  4. Make your changes and click Save.

Note:  A message appears, indicating that your entry was saved. Your entry may take a few minutes to be updated in search results.


Delete one or more routing configuration entries on the IVR Configuration tab.

Prerequisites
  • Architect > User > Admin, Architect > User > Editor, or Architect > User > Read-only permission
  1. Click Admin.
  2. Under Routing, click Call Routing.
  3. Select the check box next to the entry or entries you want to delete and click . A message appears, asking you to confirm your deletion request.
  4. Click OK.
Note:  A message appears, indicating that your entry was deleted. Your entry may take a few minutes to be excluded in search results.