Skip to main content
Skip to search
Skip to navigation
January 2021
Communicate
- Make and receive WebRTC calls on iPhones
Contact center
- Scheduled Callbacks view usability enhancements
- Export view data advanced options
- Analytics Aggregates API for sentiment analysis on digital interactions
Platform
- Restore deleted OAuth clients
- Set Collaborate chat message retention
[View details]
Contact center
- Workforce management work plan validation enhancements
- France French, Canadian French, Italian, and Brazilian Portuguese voice transcription support
[View details]
Communicate
- DID and toll-free number management enhancements
Contact center
- Sentiment analysis for digital interactions
- Voice transcription enhancement in speech and text analytics API
- Undo or redo changes to a workforce management work plan
- Genesys Predictive Engagement rebranding
Deprecations
- Export Media Types and Role real-time columns data into .csv files deprecation
- Limit journey and interaction history for external contacts and organizations to 365 days deprecation
[View details]
