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January 2020
Contact center
- Predictive Engagement predictive engagement event pricing
- Genesys Cloud views usability enhancements
- Group voicemail flow outcome statistics in Flows Performance Summary view
- Bulk activate multiple agents for a queue in Queues Agents Detail view
- Export view data time value improvement
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Contact center
- Blind transfer for voice interactions enhancement
Integrations
- Google Dialogflow voice integration for inbound call, in-queue, and outbound flows
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Contact center
- Predictive Engagement tracking in Single Page Applications
- Wallboard accounts to view Performance dashboards
- Genesys Cloud Voice support for outbound dialing modes in EMEA
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Contact center
- Answering machine beep detection improvements for call analysis
Deprecations
- Classic Queues views deprecation removal
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Platform
- Access audit events in Audits API
- Changed default alternate time dimension for evaluation aggregate queries
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