Genesys Cloud Archive - January 2020

List of the Genesys Cloud release notes published in January 2020.
January 29, 2020

Contact center

  • Predictive Engagement predictive engagement event pricing
  • Genesys Cloud views usability enhancements
  • Group voicemail flow outcome statistics in Flows Performance Summary view
  • Bulk activate multiple agents for a queue in Queues Agents Detail view
  • Export view data time value improvement

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January 22, 2020

Contact center

  • Blind transfer for voice interactions enhancement

Integrations

  • Google Dialogflow voice integration for inbound call, in-queue, and outbound flows

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January 15, 2020

Contact center

  • Predictive Engagement tracking in Single Page Applications
  • Wallboard accounts to view Performance dashboards
  • Genesys Cloud Voice support for outbound dialing modes in EMEA

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January 8, 2020

Contact center

  • Answering machine beep detection improvements for call analysis

Deprecations

  • Classic Queues views deprecation removal

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January 1, 2020

Platform

  • Access audit events in Audits API
  • Changed default alternate time dimension for evaluation aggregate queries

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